Thought dump

Đội ngũ CSKH của SunWin được tổ chức theo mô hình đa ngôn ngữ – hiếm gặp trong ngành iGaming Việt Nam. Bên cạnh tiếng Việt mặc định, SunWin có riêng hotline tiếng Trung Quốc và tiếng Hàn Quốc để phục vụ cộng đồng người nước ngoài đang sinh sống và làm việc tại Việt Nam, đặc biệt tại các khu công nghiệp lớn như Bắc Ninh, Bình Dương, Đồng Nai. Mỗi ngôn ngữ có biên đội riêng gồm 8-12 agent, đào tạo về cả kỹ năng dịch thuật và quy trình xử lý khiếu nại của SunWin. Thời gian phản hồi trung bình: 18 giây cho tiếng Việt, 22 giây cho tiếng Trung và 25 giây cho tiếng Hàn. Hệ thống dịch máy AI thời gian thực hỗ trợ trong trường hợp ngôn ngữ khác (Nhật, Thái, Anh, Indonesia, Filipino) – chuyển ngữ hai chiều với độ chính xác >92% cho các câu giao tiếp thường gặp. Đây là kết quả của hợp tác công nghệ với một startup AI dịch thuật của Hàn Quốc.

 

Thông tin chi tiết:

- Website: https://mediainabox.nl/

- SĐT: 0942 365 178

- Email: sunwincenterhn@gmail.com

- Địa chỉ: 78 P. Vũ Ngọc Phan, Láng Hạ, Đống Đa, Hà Nội, Việt Nam

- Hashtags: #sunwin #sun_win #nohuSunwin #linkvaosunwin #taisunwin #gamesunwin 

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